Return & Refund Policy

At seventhgeneration, we understand that sometimes a product may not meet your expectations. Please review the following details carefully to ensure your return or refund process goes smoothly.

Return Eligibility and Timeframe

You may request a return within 30 calendar days of receiving your order from seventhgeneration. To qualify for a return, items must be unused, kept in their original condition, and returned with the original packaging whenever possible.

How to Initiate a Return

Contact us at gajubmatthias@gmail.com with your order number, the specific item you wish to return, and the reason for your request.
Please wait for our return instructions before sending back any items.

Returns for Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, notify us as soon as possible. Include photos of the item and your order details in your message to help us address the issue promptly.

Return Shipping Responsibilities

You are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
For items that qualify under these conditions, seventhgeneration covers the return shipping fees.

Refund Processing

Once we receive and inspect your returned item, we will inform you whether your refund request is approved. For approved refunds, seventhgeneration typically processes the reimbursement within 5-7 business days to your original payment method.

Please note your bank or payment provider may require additional time to complete the refund posting.

Order Cancellation

If you wish to cancel an order, please contact us within 24 hours of placing it. After this window, cancellation may not be possible if your order has already been processed or shipped.